Purchase and returns terms

These terms apply to purchases in the webshop of El Taller De Franko restaurang AB, company registration number 559394-3235, Köpmangatan 5, 332 30 Gislaved. Contact us at contact@eltallerdefranko.com or 070 046 5862.

1. Right of withdrawal: the general rule

If you shop as a private individual, the Swedish Act on Distance Contracts and Off-Premises Contracts (2005:59) gives you the right to withdraw from your purchase within 14 days. This also applies when you collect the item at the restaurant. The 14-day period starts on the day you collected the item.

2. Items not covered by the right of withdrawal

The law makes exceptions for certain items. At our restaurant, the right of withdrawal does not apply to:

• Meal boxes and other dishes prepared for your order. They spoil quickly and are prepared specifically for you.
• Fresh and refrigerated products with a short shelf life, such as bread, sauces and other products kept refrigerated.
• Sealed food products whose seal has been broken. For hygiene and health reasons, they cannot be resold.

The product page and checkout indicate whether an item has no right of withdrawal.

The right of withdrawal applies to packaged food with a long shelf life, such as spices, dry goods and canned foods, provided the packaging is unopened and intact.

3. Cancelling meal box orders

A meal box order is binding. Nevertheless, contact us as soon as possible if you need to change or cancel it, and we will do what we can. Each case is assessed individually, for example according to whether preparation has already started.

4. How to withdraw from a purchase

1. Notify us within 14 days at contact@eltallerdefranko.com. Include your name, order number and the items you want to return. You can also use the Swedish Consumer Agency’s standard withdrawal form.
2. Return the item no later than 14 days after notifying us. You can return it free of charge to the restaurant during opening hours, or send it to Köpmangatan 5, 332 30 Gislaved. If you send the item, you pay the return shipping cost yourself.
3. The item must be unopened and in its original packaging.

If you have handled the item more than necessary to establish what it is, we may make a deduction equivalent to the reduction in value.

5. Refunds

We refund you within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the item back. The money is refunded using the same method you used to pay:

• Card: to the card you paid with
• Swish: to the number you paid from
• Klarna: through Klarna, which adjusts or credits your invoice or payment

6. Complaints: defective items

The right to complain applies to all items, including meal boxes and other items without a right of withdrawal.

• Meal boxes and fresh products: Contact us on the same day you collected your order, for example if you received the wrong dish, something is missing or the quality is poor. Please include a photo if possible. You can then choose between a replacement meal box or a refund.
• Other items: Under the Swedish Consumer Sales Act (2022:260), you have the right to complain about defects for three years after purchase. You must complain within a reasonable time after discovering the defect; two months is always considered reasonable.

We cover the cost when an item is defective.

7. Business customers

The right of withdrawal applies only to private individuals. For companies, the Swedish Sale of Goods Act (1990:931) applies, and an order becomes binding once we confirm it. Business customers must report a defective item immediately after discovering the defect. We will then remedy the defect or credit the purchase.

8. If we cannot reach an agreement

Contact us first so we can try to find a solution. If we still cannot reach an agreement, private individuals can contact the National Board for Consumer Disputes (ARN) at www.arn.se. We follow ARN’s recommendations.

Last updated: 2026-09-24