{"id":582,"date":"2026-09-25T18:10:25","date_gmt":"2026-09-25T18:10:25","guid":{"rendered":"https:\/\/eltallerdefranko.com\/?page_id=582"},"modified":"2026-09-25T18:12:41","modified_gmt":"2026-09-25T18:12:41","slug":"returpolicy","status":"publish","type":"page","link":"https:\/\/eltallerdefranko.com\/en\/returpolicy\/","title":{"rendered":"Returpolicy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"582\" class=\"elementor elementor-582\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad976b e-flex e-con-boxed e-con e-parent\" data-id=\"9ad976b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd68d1 elementor-widget elementor-widget-text-editor\" data-id=\"fbd68d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>K\u00f6p- och returvillkor<\/h4><p>Dessa villkor g\u00e4ller f\u00f6r k\u00f6p i webbshoppen hos El Taller De Franko restaurang AB, org.nr 559394-3235, K\u00f6pmangatan 5, 332 30 Gislaved. Du n\u00e5r oss p\u00e5 contact@eltallerdefranko.com eller 070\u00a0046 5862.<\/p><h4>1. \u00c5ngerr\u00e4tt: huvudregeln<\/h4><p>Om du handlar som privatperson har du enligt lagen om distansavtal och avtal utanf\u00f6r aff\u00e4rslokaler (2005:59) r\u00e4tt att \u00e5ngra ditt k\u00f6p inom 14 dagar. Det g\u00e4ller \u00e4ven n\u00e4r du h\u00e4mtar varan i restaurangen. De 14 dagarna r\u00e4knas fr\u00e5n den dag du h\u00e4mtade varan.<\/p><h4>2. Varor som inte omfattas av \u00e5ngerr\u00e4tten<\/h4><p>Lagen g\u00f6r undantag f\u00f6r vissa varor. Hos oss g\u00e4ller \u00e5ngerr\u00e4tten <strong>inte<\/strong> f\u00f6r:<\/p><ul><li><strong>Matl\u00e5dor och andra r\u00e4tter som lagas till f\u00f6r din best\u00e4llning.<\/strong> De blir snabbt d\u00e5liga och tillagas s\u00e4rskilt f\u00f6r dig.<\/li><li><strong>F\u00e4rskvaror och kylvaror med kort h\u00e5llbarhet<\/strong>, till exempel br\u00f6d, s\u00e5ser och andra produkter som f\u00f6rvaras i kyl.<\/li><li><strong>F\u00f6rseglade livsmedel d\u00e4r f\u00f6rseglingen \u00e4r bruten.<\/strong> De kan av hygien- och h\u00e4lsosk\u00e4l inte s\u00e4ljas vidare.<\/li><\/ul><p>Du ser p\u00e5 produktsidan och i kassan om en vara saknar \u00e5ngerr\u00e4tt.<\/p><p>\u00c5ngerr\u00e4tten <strong>g\u00e4ller<\/strong> f\u00f6r f\u00f6rpackade livsmedel med l\u00e5ng h\u00e5llbarhet, till exempel kryddor, torrvaror och konserver, s\u00e5 l\u00e4nge f\u00f6rpackningen \u00e4r o\u00f6ppnad och obruten.<\/p><h4>3. Avbokning av matl\u00e5dor<\/h4><p>En best\u00e4llning av matl\u00e5dor \u00e4r bindande. H\u00f6r \u00e4nd\u00e5 av dig s\u00e5 snart som m\u00f6jligt om du beh\u00f6ver \u00e4ndra eller avboka, s\u00e5 g\u00f6r vi vad vi kan. Varje fall bed\u00f6ms f\u00f6r sig, till exempel utifr\u00e5n om tillagningen redan har b\u00f6rjat.<\/p><h4>4. S\u00e5 \u00e5ngrar du ett k\u00f6p<\/h4><ol><li>Meddela oss inom 14 dagar via contact@eltallerdefranko.com. Skriv ditt namn, ditt ordernummer och vilka varor du vill \u00e5ngra. Du kan ocks\u00e5 anv\u00e4nda <a href=\"https:\/\/www.konsumentverket.se\">Konsumentverkets standardblankett f\u00f6r \u00e5ngerr\u00e4tt<\/a>.<\/li><li>L\u00e4mna tillbaka varan senast 14 dagar efter att du har meddelat oss. Du kan l\u00e4mna den i restaurangen under \u00f6ppettiderna, vilket \u00e4r kostnadsfritt, eller skicka den till K\u00f6pmangatan 5, 332 30 Gislaved. <strong>Om du skickar varan betalar du sj\u00e4lv returfrakten.<\/strong><\/li><li>Varan ska vara o\u00f6ppnad och i ursprunglig f\u00f6rpackning.<\/li><\/ol><p>Om du har hanterat varan mer \u00e4n vad som beh\u00f6vs f\u00f6r att se vad det \u00e4r, kan vi g\u00f6ra ett avdrag som motsvarar v\u00e4rdeminskningen.<\/p><h4>5. \u00c5terbetalning<\/h4><p>Vi betalar tillbaka inom 14 dagar fr\u00e5n att vi fick ditt meddelande om att du \u00e5ngrar k\u00f6pet. Vi f\u00e5r v\u00e4nta med \u00e5terbetalningen tills vi har f\u00e5tt tillbaka varan. Pengarna betalas tillbaka p\u00e5 samma s\u00e4tt som du betalade:<\/p><ul><li><strong>Kort:<\/strong> till kortet du betalade med<\/li><li><strong>Swish:<\/strong> till numret du betalade fr\u00e5n<\/li><li><strong>Klarna:<\/strong> via Klarna, som justerar eller krediterar din faktura eller betalning<\/li><\/ul><h4>6. Reklamation: fel p\u00e5 varan<\/h4><p>Reklamationsr\u00e4tten g\u00e4ller f\u00f6r <strong>alla<\/strong> varor, \u00e4ven matl\u00e5dor och andra varor utan \u00e5ngerr\u00e4tt.<\/p><ul><li><strong>Matl\u00e5dor och f\u00e4rskvaror:<\/strong> Kontakta oss samma dag som du h\u00e4mtade best\u00e4llningen. Det g\u00e4ller till exempel om du f\u00e5tt fel r\u00e4tt, om n\u00e5got saknas eller om kvaliteten \u00e4r d\u00e5lig. Skicka g\u00e4rna med en bild. Du f\u00e5r sedan v\u00e4lja mellan en ny matl\u00e5da eller pengarna tillbaka.<\/li><li><strong>\u00d6vriga varor:<\/strong> Enligt konsumentk\u00f6plagen (2022:260) har du r\u00e4tt att reklamera fel i tre \u00e5r fr\u00e5n k\u00f6pet. Du m\u00e5ste reklamera inom sk\u00e4lig tid efter att du uppt\u00e4ckt felet, och tv\u00e5 m\u00e5nader r\u00e4knas alltid som sk\u00e4lig tid.<\/li><\/ul><p>Vi st\u00e5r f\u00f6r kostnaden n\u00e4r en vara \u00e4r felaktig.<\/p><h4>7. F\u00f6retagskunder<\/h4><p>\u00c5ngerr\u00e4tten g\u00e4ller bara privatpersoner. F\u00f6r f\u00f6retag g\u00e4ller k\u00f6plagen (1990:931), och best\u00e4llningen \u00e4r bindande n\u00e4r vi har bekr\u00e4ftat den. Om en vara \u00e4r felaktig ska f\u00f6retagskunder reklamera direkt efter att de uppt\u00e4ckt felet. Vi r\u00e4ttar d\u00e5 felet eller krediterar k\u00f6pet.<\/p><h4>8. Om vi inte kommer \u00f6verens<\/h4><p>Kontakta oss f\u00f6rst, s\u00e5 f\u00f6rs\u00f6ker vi hitta en l\u00f6sning. Om vi \u00e4nd\u00e5 inte kommer \u00f6verens kan du som privatperson v\u00e4nda dig till Allm\u00e4nna reklamationsn\u00e4mnden (ARN) p\u00e5 <a href=\"https:\/\/www.arn.se\">www.arn.se<\/a>. Vi f\u00f6ljer ARN:s rekommendationer.<\/p><p><em>Senast uppdaterad: 2026-09-24<\/em><\/p><div id=\"gtx-trans\" style=\"position: absolute; left: -13px; top: -4.5625px;\"><div class=\"gtx-trans-icon\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>K\u00f6p- och returvillkor Dessa villkor g\u00e4ller f\u00f6r k\u00f6p i webbshoppen hos El Taller De Franko restaurang AB, org.nr 559394-3235, K\u00f6pmangatan 5, 332 30 Gislaved. Du n\u00e5r oss p\u00e5 contact@eltallerdefranko.com eller [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-582","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returpolicy - El Taller De Franko<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eltallerdefranko.com\/en\/returpolicy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returpolicy - El Taller De Franko\" \/>\n<meta property=\"og:description\" content=\"K\u00f6p- och returvillkor Dessa villkor g\u00e4ller f\u00f6r k\u00f6p i webbshoppen hos El Taller De Franko restaurang AB, org.nr 559394-3235, K\u00f6pmangatan 5, 332 30 Gislaved. 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